Backing a topic is a voluntary payment that prioritizes editorial coverage. Because it funds work immediately, backing is generally non-refundable. Research retainers (Custom Blueprint and Custom Blueprint+) are recurring subscriptions; you can cancel at any time to stop future charges, and amounts already billed for a current or past period are non-refundable. Please back and subscribe deliberately.
When we will refund
At our discretion, we will refund a payment if:
- you were charged in error, more than once, or in the wrong amount;
- a backing did not register on the board due to a technical failure on our side; or
- we started a research retainer but were unable to begin the work (in which case the first month is refunded).
When we will not refund
- because your backed topic did not win, was not covered, or was covered later than you hoped — funding prioritizes but never guarantees coverage or timing;
- because you changed your mind after the payment was recorded; or
- because you disagree with the editorial content, length, or conclusions of a brief.
How to request a refund
Email contact@funcimarket.com within 14 days of the charge with the email address used and the approximate date and amount. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days.
Chargebacks
If you have an issue with a payment, please contact us first — we can usually resolve it quickly. Initiating a chargeback without contacting us may result in suspension of access.